Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Payment information when you subscribe to a paid plan (processed securely by our payment provider)
• Ad account data you connect to our platform (campaign performance, creative assets, audience data)
• Communications you send to us (support requests, feedback)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI media buying services
• Optimize your ad campaigns and generate performance insights
• Send you updates, marketing communications, and product announcements
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to use your data only as necessary to provide services to us.

4. Ad Account Data

When you connect your ad accounts (Meta, Google, TikTok, etc.), we access campaign data through official platform APIs. This data is used exclusively to optimize your campaigns and is never shared with other users or third parties. You can disconnect your ad accounts and request data deletion at any time.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest (AES-256), regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our website. This includes analytics cookies to understand how visitors interact with our site and functional cookies to remember your preferences. See our Cookie Policy for more details.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@loomascale.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request deletion, we will remove your data within 30 days, except where we are required by law to retain it.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@loomascale.com.